Terms and Conditions
These terms and conditions ("Agreement") govern the use of products and services provided by our home-based small baking business in the UK. By purchasing and using any products or services from us, customers agree to comply with these terms and conditions. Please read the following terms carefully:
1.Product Ordering and Delivery:
a. Customers must provide accurate and complete information while placing an order, including contact details and delivery address.
b. We will confirm the availability of products and schedule a suitable delivery or collection time.
c. Delivery dates and times are subject to availability, and customers should ensure someone is available to receive the delivery at the specified address.
d. In the event of unforeseen circumstances or situations beyond our control, we will make reasonable efforts to communicate and resolve any delays or issues.
2.Pricing and Payment:
a. All prices for our products and services will be clearly stated and include any applicable taxes.
b. Payment must be made in full week before the delivery or collection of the ordered products.
c. We accept payment through specified methods such as bank transfer or online payment platforms. Details will be provided upon order confirmation.
3.Non-Refundable Booking Fee:
a. To secure a booking for a specific date or event, we require a non-refundable booking fee.
b. The booking fee amount will be communicated to the customer during the booking process and will be based on the nature of the order and the specific requirements.
c. The purpose of the booking fee is to guarantee our commitment to fulfilling the order and to compensate for any potential loss of business resulting from turning down other orders for the same date.
4.Booking Confirmation:
a. The booking will be confirmed once the non-refundable booking fee has been paid by the customer.
b. Until the booking fee is received, the date or slot requested for the order is not reserved, and we may accept other bookings for the same date or time.
5.Cancellations and Refunds:
a. As the booking fee is non-refundable, it will not be returned to the customer in the event of cancellation.
b. If a customer cancels the order after paying the booking fee, they will not be entitled to a refund of the booking fee amount.
c. In the unlikely event that we are unable to fulfill the order due to unforeseen circumstances or factors beyond our control, we will refund the full booking fee amount to the customer.
6.Payment of Remaining Balance:
a. The non-refundable booking fee will be deducted from the total cost of the order.
b. The remaining balance is due and payable week before collection/delivery of the order, as per the general payment terms and conditions.
7.Cancellation Requests:
a. If you need to cancel an order, we require a notice in writing or via email.
b. We recommend providing us with as much notice as possible to facilitate the cancellation process.
c. Please include your order details, such as order number, date of the event, and any specific reasons for cancellation.
8.Refund Eligibility:
a. Refunds will be considered based on the timing of the cancellation and the stage of preparation of the order.
b. If the cancellation is made within a specified timeframe (e.g., two weeks before the scheduled date), you may be eligible for a partial refund.
c. If the cancellation is made too close to the scheduled date, a refund may not be possible due to the advanced stage of preparation or the perishable nature of the products.
9.Refund Process:
a. Once we receive your cancellation request, we will assess its eligibility for a refund.
b. If eligible, we will process the refund using the original payment method, unless otherwise agreed upon.
c. The timeframe for receiving the refund may vary depending on your bank or payment provider.
10.Non-Refundable Booking Fee:
a.Non-refundable deposits will not be returned if the order is canceled, regardless of the cancellation timing.
b.The purpose of the non-refundable deposit is to secure our commitment to fulfilling the order and compensate for any potential loss of business.
11.Changes to Orders:
a. If you need to make changes to your order, such as the date, design, or size, please inform us as soon as possible.
b. We will make every effort to accommodate your request, depending on our availability and the stage of preparation of the order.
c. Additional charges may apply for significant changes to the original order.
12.Late Payment Fee:
a. We require timely payment for all orders as specified in our payment terms.
b. If a payment is not received by the agreed-upon due date, a late payment fee may be applied.
c. The late payment fee amount will be communicated to the customer in advance and specified in our payment terms.
13.Late Pickup Fee:
a. We strive to have orders ready for pickup at the agreed-upon date and time.
b. If a customer fails to pick up their order within the specified pickup timeframe, a late pickup fee may be charged.
c. The late pickup fee amount and the duration of the grace period will be communicated to the customer in advance.
14.Fee Calculation and Notification:
a. The late fee calculation will be based on the specific terms and conditions outlined in our agreement or communicated to the customer.
b. The late fee amount and the consequences of non-payment or late pickup will be clearly stated in our terms and conditions or payment policy.
c. We will make reasonable efforts to notify customers in advance of any impending late fees or penalties.
15.Payment or Pickup Rescheduling:
a. If a customer anticipates a delay in payment or pickup, it is important to inform us as soon as possible.
b. We may consider rescheduling payment due dates or pickup times if notified in advance and if it does not impact our operations or other customers.
16.Resolution of Late Fee:
a. Customers who incur a late fee are responsible for settling the fee promptly.
b. Failure to pay the late fee may result in additional consequences, such as the suspension of future orders or legal action if deemed necessary.
17.Allergies and Dietary Restrictions:
a. Customers with allergies or specific dietary requirements must inform us while placing an order.
b. We will make reasonable efforts to accommodate such requests, but we cannot guarantee an allergen-free environment.
c. Customers are responsible for verifying the suitability of the products for their specific dietary needs and consuming them accordingly.
18.Liability and Health and Safety:
a. We take utmost care in producing our baked goods in a hygienic and safe manner.
b. We are not liable for any allergic reactions, injuries, damages, or losses arising from the consumption or use of our products or services, except in cases of proven negligence.
c. Customers are advised to handle and store our products appropriately, following any instructions or guidelines provided.
19.Intellectual Property:
a. All trademarks, logos, and copyrighted materials used by our baking business are our property and are protected by applicable intellectual property laws.
b. Customers may not use or reproduce any intellectual property owned by us without prior written consent.
20.Governing Law and Jurisdiction:
a. This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom.
b. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.
By purchasing and using our products and services, customers acknowledge that they have read, understood, and agreed to these terms and conditions. We reserve the right to update or modify these terms and conditions at any time, and customers will be bound by the most recent version available on our website or provided upon request.
